EMEA Technical Specialist

Dematic Oude meer


Jouw rol


Wat we bieden

Opleidingen en training

Over ons

To deliver a multi-skilled, PLC, IT and Software controls equipment service across a wide range of operationally critical equipment whilst both understanding and operating safely in-line with the customer’s business needs. The occupier of the role will operate as technical support for the customers sites, primarily in the Netherlands with occasional travel to the United States and in all cases report into the Site Maintenance Manager. The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time understanding what is critical to quality for the customer.

Jouw rol

Essential Responsibilities

  • Troubleshoot complex systems issues and recommend ideals on productivity improvement, cost reduction and improve customer satisfaction
  • Perform complex technical interchange and knowledge transfer for both processes and application of products to system design
  • Coordinate all controls and engineering input necessary to troubleshoot and maintain a high level of system uptime
  • Maintain a complete set of project engineering records on all assignments
  • Manage lifecycle of client issues by creating, responding, troubleshooting, communicating, and resolving product related Incidents and Problems
  • Install, configure, optimize and maintain OS, software and databases
  • Designs and contributes to SOPs, tools and knowledge base articles
  • Troubleshoot java code, identify bugs, and prepare patches and hot fixes

General Responsibilities                                    

  • Strong problem/resolution solving skills Demonstrating an analytical mindset
  • Flexible to adapt to same-day and next-day changes to project support
  • Effective communication – networking & collaboration across all departments internal and external
  • Capable of project management and handling multiple priorities
  • Efficient time management and organization skills
  • To be the customer’s point of contact for all technical fault management
  • Error management ownership and engagement through a CAPA process
  • Adherence to agreed communication and fault management processes
  • Root-cause-analysis of faults using industry recognised tools within Lean Six Sigma principles
  • Equipment availability/Reliability optimisation through continuous Improvement
  • PLC backup, version control and change management
  • Input to the resident teams technical training matrix
  • Maintaining the technical tooling requirements including software, hardware, comm’s modules / leads and alternative interface equipment
  • Excellent Record-keeping, file updates, process management
  • Support the control of obsolescence on site

Jouw profiel

  • Degree in Mechatronics or Electrical Engineering or equivalent
  • Time-served apprenticeship
  • 5+ years’ experience working with the application of material handling solutions, automated systems
  • Broad knowledge of controls and software automation
  • Basic understanding of organization's business practices and issues
  • Very good understanding of Microsoft Office applications
  • J2EE foundation
  • Unix/Linux system administration and scripting (preferred)
  • Networking
  • MS Windows Server (2003, 2008 or 2012) administration (preferred)
  • Tomcat Web Servers (preferred) 
  • Electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi-bus / ASi-Safe / Ethernet etc.
  • PLC Siemens S7 & Allen Bradley experience required
  • IT experience – PC’s/Database/Networks
  • Warehouse Control System / Warehouse Management System knowledge including the ability to follow log-file sequencing (preferred)
  • Previous experience within a controls equipment environment in warehousing preferred
  • Coach and mentor all staff to embrace Dematic and relevant design/industry standards
  • 1-4 years Java development experience (or education)
  • Proven experience meeting deadlines
  • Demonstration of previous independent project work
  • 1-4 years of SQL database experience (or education
  • Lean Six Sigma experience preferred
  • Willingness to travel 10 - 20%

In deze baan vind je:

Specialisme & Structuur & Energie

Wat we bieden

As a leading provider of these services globally the role offers real opportunity to be at the cutting edge of how automated technology is used within warehousing and logistics operations and therefore offers a career to those joining us. 

Over ons

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

Onze locatie

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